Refund policy

30-day returns

We hope you are happy with your order. If for any reason you are not, you can request a return within 30 days of receiving it.

For a change-of-mind return, pieces must be unworn, undamaged, and in their original packaging. These condition requirements apply to change-of-mind returns. Please see below for damaged, defective, or incorrect items.

To start a return, email contact@novarosee.com for return instructions. Please include your order number.

Damaged, defective, or incorrect items

If an item arrives damaged or defective, or we sent the wrong item, email contact@novarosee.com as soon as possible. Please include your order number, a description of the issue, and photos if available.

Please report issues within 48 hours of delivery where possible so we can review them promptly. This prompt-notice request does not shorten the 30-day return window or limit any rights you may have under applicable law.

We offer a 7-day money-back guarantee on any item that breaks within seven days of receipt. This separate guarantee does not shorten the 30-day return window or limit any rights or remedies for defective items under applicable law.

Return postage and shipping fees

You are responsible for return postage for a change-of-mind return. We cover return postage for defective or incorrect items.

We do not charge a restocking fee. If your original order received free shipping, we will not deduct that shipping cost from your refund.

Original shipping fees paid at checkout are non-refundable, except where applicable law requires otherwise.

Refunds

Refunds are issued to your original payment method.

Incorrect shipping information and delivery issues

We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer. We are not responsible for lost or stolen packages confirmed as delivered by USPS, or for USPS delays.

Order cancellations

To request an order cancellation, email contact@novarosee.com within 24 hours of placing your order. We cannot process cancellation requests after 24 hours. This cancellation deadline does not shorten the 30-day return window.

Your rights

Nothing in this policy limits rights or remedies that apply under applicable law.

Questions

For help with a return or an order, email contact@novarosee.com.