We truly hope you are 100% happy with our products every order is packaged with an obsessive attention to detail to ensure customer satisfaction we have a 7-day money-back guarantee on any item that breaks in seven days of receiving the item


Due to sanitary/health reasons our jewelry and lashes are not illegible for refunds or exchanges sorry for any inconvenience this may cause


If a product is defective you must notify us within 48 hours of receiving your items to be eligible for a refund or exchange


Please understand that we can not restock or issue a refund for items once they leave our facility. We will not accept any returns of products for reasons other than a jewelry piece being damaged, defective or a mishap on our end. We apologize in advance for any inconvenience this may cause. 

Shipping fees are non-refundable if you received free shipping with your order you will be deducted The shipping fee from your refund 


incorrect shipping information

We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer. We are not responsible for lost or stolen packages confirm to be delivered by the USPS. we are also not responsible for delays by the usps 


If you wish to cancel an order contact customer service at contact@novarosee.com.within24 hours of placing your order unfortunately we cannot process cancellations or refunds after 24 hours if you have further inquiries please email us

By purchasing from www.novarosee.com you accept and agree these terms and service

After you have read the above please email us at contact@novarosee.com requesting instructions on how to return an item